9 Top RPA Companies of 2024: Front Runners in Smart Technology (2024)

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Robotic process automation (RPA) companies provide solutions that automate repetitive, rule-based tasks previously performed by humans to boost efficiency, reduce errors, and allow you to focus on more complex tasks. Today, RPA companies are quickly gaining popularity fueled by a global shift toward business process automation.

We evaluated a number of RPA companies’ business status, their RPA solutions and pricing, and the quality of their customer support to find out who the front runners in the industry are. Based on our research, here are our picks for the top nine RPA companies in 2024:

• Microsoft: Best Overall
• UiPath: Best for Data Reconciliation
• Automation Anywhere: Best for Anti-Money Laundering
• SS&C Blue Prism: Best for High-Volume Tasks
• AutomationEdge: Best for Hyperautomation
• IBM: Best for Hybrid Cloud Environments
• Appian: Best for Customizability
• SAP: Best for Financial Organizations
• Pega: Best for Customer Data Management

Top RPA Companies Comparison

The table below gives a snapshot of how the companies compare on revenue, free RPA offerings, and pricing details. It also shows Glassdoor ratings for insights into employee experiences working with the RPA companies.

*Company does not disclose information.

Microsoft

Best Overall

Overall Rating: 4.4/5

• Company Status: 3.5/5
• RPA Costs: 5/5
• RPA Features: 5/5
• Customer Support: 5/5

Microsoft secures the number one spot on our list thanks to the significant impact its Power Automate platform has made in the RPA sector. The company’s vast experience in software development and cloud computing has enabled it to create an end-to-end cloud automation platform powered by low code and artificial intelligence (AI).

Power Automate stands out as one of the leading RPA tools for its unparalleled integration and scalability capabilities. It seamlessly connects different software types, facilitating data flow and minimizing manual intervention. This RPA solution also empowers businesses to replicate and reconfigure bots for similar tasks, promoting consistency across routine processes.

Company Details

• Revenue: $2.98 trillion
• Glassdoor Rating: 4.⅗
• Number of Employees: 221,000
• Business Partners: Kyndryl, DynaTech Systems, UiPath

Company Development

Microsoft’s revenue has grown steadily, increasing from $168 billion in 2021 to $237 billion in 2024. Even with workforce reductions in 2023 and 2024, the company continues to grow by making strategic investments in AI and new data centers. Partnerships remain key, influencing over 95 percent of the company’s commercial revenue, but limited information is available about recent gains or losses in partnerships.

Why We Picked Microsoft

Microsoft is our top choice overall due to its impressive business performance and powerful RPA solution. Power Automate shines with its versatility, user-friendliness, and strong integration capabilities, letting your organization automate complex workflows across diverse applications and services that lead to major improvements in efficiency and productivity.

Pros and Cons

Microsoft, with its Power Automate platform, may not be the best choice for organizations with limited cloud adoption or strict data sovereignty requirements as they may face challenges with Microsoft’s cloud-centric approach to RPA. UiPath would be an excellent alternative for businesses seeking an RPA solution with on-prem deployment options.

Pricing

• Free version
• Power Automate Premium: $15 per user, per month
• Power Automate Process: $150 per bot, per month

Visit Microsoft Power Automate’s pricing page to learn more.

Features

• Attended and unattended RPA
• Hosted RPA
• AI bot deployment
• Generative AI
• AI authoring

UiPath

Best for Data Reconciliation

Overall Rating: 4/5

• Company Status: 3.5/5
• RPA Costs: 5/5
• RPA Features: 5/5
• Customer Support: 2.7/5

UiPath is a leading global RPA company that delivers the Business Automation Platform, a comprehensive solution that combines AI with enterprise automation. This use of AI-based tools allows for the automation of text processing, building of ML-powered workflows, and deployment of visual recognition bots.

Additionally, the UiPath Business Automation Platform includes add-ons such as TaskCapture, Automation Hub, and Test Suite, which assist in process documentation, pipeline management, and testing. This RPA tool is particularly suited for data reconciliation due to its ability to seamlessly integrate with various data sources and its reliable error handling capabilities. It can extract, process, and compare data from different systems, reducing the time and effort required for manual reconciliation. The tool can also handle large volumes of data with high accuracy and speed.

Company Details

• Revenue: $1.30 billion
• Glassdoor Rating: 4/5
• Number of Employees: 4,035
• Business Partners: IBM, Accenture, Deloitte

Company Development

UiPath’s revenue reached $1.3 billion in January 2024, a 24 percent year-over-year increase. Despite a recent workforce reduction of 5 percent for profitability, the company is actively expanding its partner program for market penetration.

Why We Picked UiPath

We picked UiPath because of its strong financial performance and high profitability. What’s more, its RPA solution has superior unattended automation capabilities that allow allow repetitive tasks to be automated without human intervention. This RPA tool also has an intuitive UI and drag-and-drop functionality, so both professionals and citizen developers can create custom, low-code workflow automation.

Pros and Cons

According to some users, UiPath bots sometimes struggle to recognize spontaneous pop-ups on Windows platforms, causing failures in automation tasks. Power Automate could be a better option if you’re looking for an RPA tool that works well with Windows platforms.

Pricing

• Free version
• $420 per month for 25 licenses

Visit UiPath’s pricing page to learn more.

Features

• Generative AI and experiences
• Automation Cloud Robots
• Optical character recognition (OCR) and natural language recognition (NLR)
• UI and API automation
• Idea capture and management

Automation Anywhere

Best for Anti-Money Laundering

Overall Rating: 3.9/5

• Company Status: 3.2/5
• RPA Costs: 2.5/5
• RPA Features: 5/5
• Customer Support: 5/5

Automation Anywhere is the RPA company behind the Automation Success Platform, an integrated solution that brings together AI, process discovery, RPA, end-to-end process orchestration, document processing, and analytics.

Automation Anywhere’s RPA tool streamlines workflows by managing multiple automations simultaneously, ensuring high performance of enterprise operations. It can also learn from data patterns and adapt to new information. This RPA solution is beneficial for Anti-Money Laundering (AML), as it can reduce errors and increase the accuracy of transaction monitoring systems. By using AI technologies, it can refine AML efforts and ensure compliance with regulatory requirements too. In addition, this RPA tool can detect patterns, spot suspicious activities, monitor transactions in real-time, and generate alerts for potential risks.

Company Details

• Revenue: Company does not disclose financial information
• Glassdoor Rating: 3.7/5
• Number of Employees: 1,800
• Business Partners: Grant Thornton, Google, Amazon Web Services (AWS)

Company Development

As a privately held company, Automation Anywhere does not disclose detailed financial information. However, the organization announced that they have seen positive revenue results in Q4 FY24, exceeding forecasts. The company’s recent strategic partnership with AWS indicates an upward trajectory, and there have been no reports of layoffs since 2020.

Why We Picked Automation Anywhere

Automation Anywhere’s commitment to innovation and continuous improvement are just some of the reasons the company made it to our top recommended list. For instance, the Automation Success Platform stands out as the only cloud-native Intelligent Automation platform, supporting seamless integration across front- and back-office systems, including SaaS and legacy applications. Additionally, its Automation Co-Pilot represents another innovative solution, simplifying automation processes by serving as a digital assistant.

Pros and Cons

Having limited third party integrations is a downside of using Automation Anywhere. If you’re looking for an RPA solution with extensive integration capabilities, UiPath is a better choice as it connects with a wide range of applications, including both modern and legacy systems.

Pricing

• Free version
• Does not disclose pricing for paid versions.

Contact Automation Anywhere’s sales team to learn more.

Features

• Enterprise-class security
• Workload management
• Virtual Desktop Infrastructure (VDI)
• Bot Runner to run bots at scale
• Control Room for control bots

SS&C Blue Prism

Best for High-Volume Tasks

Overall Rating: 3.8/5

• Company Status: 3.2/5
• RPA Costs: 2.5/5
• RPA Features: 5/5
• Customer Support: 4.4/5

SS&C Blue Prism brings intelligent automation to over 2,000 companies worldwide with its enterprise-wide RPA and BPM software products. This RPA company offers visibility, orchestration, and control mechanisms to help you manage the workforce and end-to-end processes.

Blue Prism speeds up automation timelines, allowing process developers to quickly and accurately record business processes and generate an automation prototype. It also works with legacy systems, records actions, creates an audit trail, and centralizes control for easier access and oversight.

This RPA platform’s Control Room feature is ideal for high-volume tasks. Serving as the operational hub, the Control Room gives real-time bot oversight and management, guaranteeing the smooth execution of tasks at scale. Plus, Blue Prism facilitates creating complex workflows with the Process Studio and Object Studio capabilities, so you can handle high-volume tasks effectively.

Company Details

• Revenue: $15.21 billion
• Glassdoor Rating: 3.5/5
• Number of Employees: 22,800
• Business Partners: MySQL, Accenture, Atos

Company Development

Blue Prism was recently acquired by SS&C Technologies Holdings for $1.6 billion. Despite significant revenue growth, SS&C saw a workforce reduction from 2023 to 2024. However, the RPA company continues to maintain strong partnerships with global partners, which includes MySQL and Accenture.

Why We Picked SS&C Blue Prism

We chose SS&C Blue Prism for its powerful RPA solutions that are easy to implement, even for non-technical users. Its unified platform for automation and business management provides a holistic view of operations. This simplifies enterprise-wide orchestration of work using RPA and BPM software, eliminating siloed operations and minimizing operational risks.

Pros and Cons

While Blue Prism offers rapid implementation, its steep learning curve may pose a challenge. For a more user-friendly RPA solution, consider Pega.

Pricing

• Free version
• Does not disclose pricing for paid versions.

Contact Blue Prism’s sales team to learn more.

Features

• Process intelligence
• Design Studio
• Document Automation
• Decipher Intelligent document processing (IDP)
• Process Assessment Tool (PAT)

AutomationEdge

Best for Hyperautomation

Overall Rating: 3.6/5

• Company Status: 3/5
• RPA Costs: 3.8/5
• RPA Features: 4.5/5
• Customer Support: 3.5/5

AutomationEdge, a hyperautomation company, delivers advanced intelligent automation solutions that integrate IT and business processes. Its RPA platform combines essential automation capabilities, including AI, machine learning, chatbots, ETL functionalities, preconfigured API integrations, and IT automation tools. This comprehensive approach sets AutomationEdge apart, delivering on its promise of hyperautomation.

The Hyperautomation Platform simplifies processes and propels businesses forward with tools like DocEdge for intelligent document processing, CogniBot for Conversational AI, and RPA for automation of repeated processes. These tools work together to enhance efficiency and cut down execution time.

Company Details

• Revenue: $13 million
• Glassdoor Rating: 3.4/5
• Number of Employees: 654
• Business Partners: Tech Mahindra, BlueShift, Insight Infosource

Company Development

AutomationEdge has seen a 25 percent growth rate in Brazil in 2023, with plans to double this in 2024. Despite a 7 percent reduction in workforce since February 2023, the company’s annual revenue stands at $13 million. It has also increased its Brazilian partnerships by 40 percent, and continues to be trusted by major global companies.

Why We Picked AutomationEdge

We picked AutomationEdge as one of the top RPA companies for several reasons. Firstly, it has a solid business reputation, indicating its reliability. Secondly, its RPA platform is highly sophisticated, supporting end-to-end workflows that extend beyond traditional RPA capabilities. This enables it to automate complex tasks that involve multiple functions or departments.

Pros and Cons

Customizing AutomationEdge can be difficult and complex. For companies that require a high degree of customization, Appian, known for its customizability, could be a more suitable choice.

Pricing

Other than mentioning it follows a pay-as-you-go structure, this RPA company doesn’t display detailed pricing information on its site. Contact AutomationEdge’s sales team to learn more.

Features

• IT Process Automation (ITPA)
• CogniBot Conversational AI for IT
• CogniBot Conversational AI for Business
• DocEdge Intelligent Document processing
• Communication mining for IT tickets

IBM

Best for Hybrid Cloud Environments

Overall Rating: 4.1/5

• Company Status: 3.5/5
• RPA Costs: 4/5
• RPA Features: 4.5/5
• Customer Support: 5/5

IBM is a global RPA company whose IBM Robotic Process Automation tool uses bots that can act on AI insights to complete tasks with no lag time, enabling businesses to achieve digital transformation. With this RPA software, you can move routine tasks to the always-on bots and spend more time on innovation.

IBM Robotic Process Automation is best for hybrid cloud environments because of its Hybrid Architecture and Cloud Integration Services. The Hybrid Architecture allows the tool to operate across different environments, including on-premises, container-based, or on the cloud, increasing its adaptability to hybrid cloud setups. Aside from that, its Cloud Integration Services lets the RPA solution interact with a wide range of cloud-based applications.

Company Details

• Revenue: $14.5 billion
• Glassdoor Rating: 4/5
• Number of Employees: 278,100
• Business Partners: Deloitte, Siemens, Ingram Micro

Company Development

IBM’s revenue has been growing, with a 1.5 percent increase in Q1 2024 and a 2.2 percent annual increase in 2023. It plans to acquire HashiCorp, Inc. to boost its hybrid cloud and AI technology, but also reported layoffs in its marketing and communications division. IBM is expanding its partner ecosystem through the IBM Partner Plus program, adding over 1,400 registered partners. Despite some restructuring, IBM continues to innovate in AI and hybrid cloud technology.

Why We Picked IBM

We chose IBM because of its unique strengths in AI, process mining, and its extensive partner network. Additionally, its RPA solution has demonstrated a significant return on investment (ROI)0—a credit union system in Brazil that implemented IBM RPA experienced a 124 percent ROI over three years, according to a study commissioned by IBM.

Pros and Cons

Like any tool, IBM’s RPA has its drawbacks. This solution is powerful, takes a while to implement, and might be overkill for very simple, small-scale automation tasks. For small scale automation, Microsoft Power Automate is a better option.

Pricing

• Software as a Service (SaaS): Starts at $981 per user, per month
• On premises: Starts at $981 per user, per month

Visit IBM’s pricing page to learn more.

Features

• Bot Agent
• Unattended and attended bots
• Intelligent chatbots
• OCR and NLP support
• Low-code authoring tools

Appian

Best for Customizability

Overall Rating: 4.2/5

• Company Status: 4.7/5
• RPA Costs: 3.8/5
• RPA Features: 4/5
• Customer Support: 3.8/5

Appian is an RPA and AI company which provides a low-code automation platform to expedite the creation of high-impact business applications. Appian’s RPA tool is known for its customizability, introducing a low-code interface that equips anyone to automate tasks quickly. It also includes a task recorder for easy bot production.

Appian RPA’s advanced platform allows you to tailor your automation strategies to your specific needs. Its low-code development environment lets you create custom workflows, so you can automate complex and unique business processes. The platform’s drag-and-drop interface and visual design capabilities simplify building and modifying workflows, even for users without extensive coding skills.

Company Details

• Revenue: $545.4 million
• Glassdoor Rating: 3.9/5
• Number of Employees: 2,243
• Business Partners: Microsoft, SS&C Blue Prism, SAP

Company Development

Appian has consistently shown revenue growth, with a remarkable 24 percent surge in cloud subscription revenue in the first quarter of 2024. The company has led the way in industry innovation, launching AI-driven services and groundbreaking technologies like process mining. Also, Appian’s workforce has increased from 2023 to 2024, emphasizing the company’s positive trajectory and dedication to expansion.

Why We Picked Appian

Appian’s strong business performance and flexible RPA solution are two major factors we considered in recommending this RPA company. Its RPA tool facilitates fast bot production and easy integration into workflows. It allows for smooth workflow orchestration, so tasks can be passed off between bots, humans, and systems.

Pros and Cons

While Appian’s RPA solution has excellent capabilities, it may not be the optimal choice for managing and processing vast amounts of data. If you have large datasets that require efficient handling, consider UiPath as a more suitable alternative.

Pricing

• Free version
• Does not disclose pricing for paid versions

Contact Appian’s sales team to learn more.

Features

• Data fabric
• Process intelligence
• AI Skill Designer
• Document processing automation
• AI model versioning

SAP

Best for Financial Organizations

Overall Rating: 4.2/5

• Company Status: 3.5/5
• RPA Costs: 5/5
• RPA Features: 4.5/5
• Customer Support: 4.8/5

SAP is a world-renowned RPA company that developed the SAP Intelligent Robotic Process Automation, which performs a variety of activities, including manual and repetitive tasks, high-volume tasks, and multiple system tasks. It offers compatibility with any application in your technology stack and adeptly manages unmodeled, organic processes through UI-based automation. This capability proves especially valuable when integrating legacy systems lacking APIs and direct data access.

SAP’s Intelligent Robotic Process Automation is best suited for financial organizations using SAP finance modules. This RPA tool automates several accounting processes, such as Account Payable (AP) and Account Receivable (AR), account reconciliation, financial close, financial planning, and treasury. By automating these tasks, SAP’s RPA tool enables up-to-date financial insights, fast and accurate processes, and strategic use of financial data.

Company Details

• Revenue: $8.58 billion
• Glassdoor Rating: 4.6/5
• Number of Employees: 107,602
• Business Partners: Deloitte, IBM, OpenText

Company Development

In 2024, SAP’s revenue reached $8.58 billion. However, the company also announced a restructuring plan that will result in the layoff of approximately 8,000 employees. This move aligns with SAP’s strategic shift toward AI development. Despite the layoffs, SAP’s overall headcount is expected to remain the same by the end of the year, indicating that the company plans to hire new employees in AI departments.

Why We Picked SAP

SAP is an easy pick for our top RPA companies because of its customer-centric approach and a well-defined strategy that emphasizes AI development. In 2023, SAP introduced SAP Process Automation, which combines the capabilities of SAP Workflow Management and SAP Intelligent RPA, making task automation more straightforward.

Pros and Cons

While SAP’s RPA solution is robust, it lacks sufficient access controls. Specifically, users of SAP BTP co*ckpit can modify destinations for SAP Build Process Automation without direct tool access, posing a risk of unauthorized alterations to automation processes. Opt for Automation Anywhere for its enterprise-level security featuring Role-Based Access Control (RBAC).

Pricing

• Standard User: $24.48 per user, per year
• Advanced User: $180 per user, per year
• Attended Automation: $ 6,492 per 10 connections, per year
• Unattended Automation:$6,492 per connection, per year

Visit SAP’s pricing page to learn more.

Features

• Workflow management
• Attended and unattended bots
• Multiple system tasks
• Data extraction from structured and unstructured documents
• Decision management

Pega

Best for Customer Data Management

Overall Rating: 3.9/5

• Company Status: 3/5
• RPA Features: 4.5/5
• RPA Costs: 5/5
• Customer Support: 3.8/5

Pegasystems Inc., often referred to as Pega, is a leading RPA company that has made a name for itself by delivering an extensive RPA platform that refines business outcomes, addresses diverse challenges, and supports the rapid development of tailored applications. Pega enables automated workflows for a consistent customer journey and comes with process and task mining capabilities for monitoring and fine-tuning automations.

Pega’s RPA solution is perfect for customer data management because it effectively automates tasks like updating account details, fulfilling transactions, and automating email notifications on cases. With this tool, all departments have access to the most recent and accurate information.

Company Details

• Revenue: $1.4 billion
• Glassdoor Rating: 3.8/5
• Number of Employees: 5,406
• Business Partners: Tata Consultancy Services, Accenture, Tech Mahindra

Company Development

Pegasystems Inc. reached $1.437 billion in revenue as of 2024. Despite the impressive revenue, the company underwent a reorganization, which resulted in a layoff of 4 percent of its workforce in the last eight months.Pega constantly innovates and recently introduced the Pega GenAI Blueprint, a new technology designed to boost client engagement via digital transformation.

Why We Picked Pega

Pega is one of our top recommendations due to the unique blend of features and capabilities of its RPA solution. Its unified platform consolidates RPA, dynamic case management, BPM, AI, and decisioning capabilities. In addition, this tool is known for efficiently handling unstructured data, a critical aspect in RPA systems.

Pros and Cons

Setting up and configuring Pega’s RPA can be complex and time-consuming as the process involves several installation options. If you’re looking for an RPA solution with a more straightforward process, consider Blue Prism.

Pricing

• Free version
• Low-Code Factory Edition: $35 per user, per month
• Standard Edition: $90 per user, per month
• Enterprise Edition: Custom pricing

Visit Pega’s pricing page to learn more.

Features

• Process AI
• Voice and messaging AI
• Email bot
• Generative AI
• Customer self-service

How We Evaluated Top RPA Companies

To determine the top RPA companies in the current market, we conducted an in-depth analysis of several organizations. Our evaluation was based on four key criteria: company status, RPA product features, product pricing, and the quality of customer support. For each category, we calculated the scores of each RPA company and ranked them accordingly.

Company Status | 40 percent

To compute the scores for company status, we considered the RPA companies’ revenues and revenue trends, workforce expansion or layoffs, Glassdoor Ratings, and scale of business partnerships and alliances.

Criteria winner: Appian

RPA Product Features | 30 percent

To objectively score the core features of each RPA solution, we factored in the availability of built-in low-code/no code bot creation, automation monitoring, strong security features, workflow designer and support for custom Integrations.

Criteria winners: UiPath, Automation Anywhere, SS&C Blue Prism, and Microsoft.

Product Pricing | 15 percent

In compute the scores for this criteria, several elements were taken into account, including transparency in pricing, the length of free trials, and the availability of free editions of the RPA solution.

Criteria winners: UiPath, Microsoft, SAP, and Pega

Customer Support | 15 percent

To objectively assess the customer support quality of each RPA company, we evaluated whether each organization provides a diverse range of customer support channels accessible to all users, irrespective of their payment tier. These channels include live chat, video conferencing or phone calls, email communication, an actively managed company-hosted community, and extensive documentation or knowledge base resources.

Criteria winners: Automation Anywhere, Microsoft, and IBM

Frequently Asked Questions (FAQs)

Does RPA Require Coding?

Coding can elevate the sophistication of RPA implementations, but it’s not a mandatory prerequisite. The need for coding depends on the complexity of the tasks and the chosen RPA platform. Some RPA platforms offer low-code or no-code solutions, making it possible to implement RPA without extensive programming knowledge. This flexibility allows organizations to tailor their RPA initiatives based on their specific requirements and skill sets.

Which are the Top 3 RPA Tools?

Based on our in-depth research, the top three RPA tools in terms of core features, pricing options, and customer support quality are Power Automate, UiPath, and Automation Anywhere.

Bottom Line: RPA Companies Are Shaping the Future of Work

RPA companies stand as key players in molding the future of business operations. With their cutting-edge RPA solutions that help dramatically save time and human effort, these firms are poised to propel sustained advancements in workplace automation. As organizations progressively embrace automation technologies, these top RPA companies are anticipated to play a substantial role in reshaping work dynamics, fostering heightened productivity, and driving operational excellence.

We created this comprehensive guide to the top RPA companies to provide you with insights into the key players in the industry and identify the ones to keep an eye on. When evaluating RPA companies and solutions, consider factors such as the company’s financial stability, the sophistication of their RPA offerings, and their strategic business decisions that reveal their future plans. By aligning your goals with those of a reliable RPA provider, you can optimize the outcomes of your RPA initiatives.

RPA and AI companies often complement each other to enhance automation. RPA helps automate tasks, while AI provides learning and decision-making capabilities through data analysis. Read our article on the top 100 AI companies to learn about organizations pioneering innovation and efficiency with AI solutions.