Comcast Resources for Fraud and Identity Theft Resolution (2024)

Comcast takes security issues seriously and is committed to protecting our customers andother consumers against fraud and identity theft.

In the unfortunate event that your identity has been stolen and/or fraudulently used toacquire Comcast services, or in some other way been utilized on a Comcast account, use theinformation on this site to initiate a claim process. This site also provides important tips tohelp protect your identity.

Here’s what you can expect:

• You will need to provide information about yourself and information you have regarding your claim.
• You will need to send us any documents that support your claim.
• Comcast will review the information and documents that you provided and will investigate the claim.
• Comcast will contact you when we receive your information and documents and as needed throughout the process. Please be advised that the entire process, start to finish, may take up to 30 days.

If you believe you have been the victim of fraud or identity theft and need to submit a claimto Comcast here is how to get started:

1. Complete the Identity Theft Victim’s Complaint and Affidavit Form

   • Click here to access the identity theft affidavit.

   • For instructions on completing the form click here.

2. The completed affidavit must be submitted to Comcast (not the FTC), along with the following documentation:

   See Also

   Outsourcing: How It Works in Business, With Examples
   • Proof of residency during the time the Comcast services were under your name. You can submit lease agreements, utility bills, or mortgage statement with your name.
   • A copy of your valid government-issued photo identification card. You can submit a copy of your driver’s license, state-issued ID card or your passport.

   The paperwork may be emailed, faxed or mailed to Comcast at:

   Note: Due to COVID-19, Email and Fax communications are preferred over Mail.

   Email:
   CSA_IDT@comcast.com

   Fax:
   Comcast Customer Security Assurance
   Attention Fraud Department
   866-308-1542

   Mail:
   Comcast
   Customer Security Assurance
   Attention Fraud Department
   1800 Bishops Gate Blvd
   Mt Laurel Township, NJ 08054
   844-335-8719

3. A Comcast representative will contact you within 2 business days of our receipt of the requested documentation.

4. While Comcast is investigating your claim, we will suspend our collection activity on the suspect account and request that any consumer credit bureau the suspect account has been reported to will be notified that the account is under investigation for identity theft. If Comcast concludes that the suspect account was the result of identity theft, Comcast will request the removal of the suspect account by the consumer credit bureaus from your consumer credit report.

Security Basics and Tips to Protect Yourself from Identify Theft

Protect yourself. Visit http://internetsecurity.xfinity.com/digital-safety-basics/ for help withprotecting your identity and other valuable security tips. For more information on identitytheft, privacy and online security, please visit the Federal Trade commission's site: https://www.consumer.ftc.gov/topics/privacy-identity-online-security.