How Our Employees are Career Entrepreneurs (2024)

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Employee Experiences

Progressive career paths are adventurous, winding roads

By Lori Niederst, Customer Relationship Management President

3min read

November 2019

How Our Employees are Career Entrepreneurs (2)

As unexpected as they seem, career paths at Progressive are just a small sample of the magic that happens in a culture focused on development and career progression.

  • The next step for a customer service rep could be a corporate writing job, which propels them to a marketing specialist position.
  • An emergency medical technician could start as an analyst and make the leap to product manager.
  • A naval officer beginning as a process consultant might evolve into a business leader and even a chief human resources officer.

You might be wondering, “How do career paths like this happen?” As unexpected as they seem, they’re just a small sample of the magic that happens in a culture focused on development and career progression.

At Progressive, our focus on growth and improvement is part of our unique culture. A culture rooted in our Core Values, open communication, coaching, and continuous improvement. During back-to-back years of tremendous growth, we focused on maintaining our culture and supporting our people in ways that matter to them. That’s in large part because we take a unique approach to development

My path at Progressive has been a journey through different business areas, career levels, and roles. And that’s not uncommon here.

My path at Progressive has been a journey through different business areas, career levels, and roles. And that’s not uncommon here.

Hiring from the outside, promoting from the inside

For decades, we’ve been developing claims reps, call center reps, analysts, and product managers into talented business athletes that rise to our executive ranks. This talent pipeline has produced our current executive team, a tenured group with a deep understanding of our business and culture.

But feeding our talent pipeline starts with external hiring. In recent years, our growth has required us to onboard more than 20,000 new people. But, the real advantage for us comes from our ability to retain, develop, and promote our people. I want Progressive people to be entrepreneurs of their careers, charting their own paths. Our leaders support them in their efforts, but the responsibility lies with each of us to pursue our ambitions. We empower our people to create their own development opportunities by providing an array of unique tools. Here are a few examples:

  • Exploring potential career paths using an internal site where our people can learn about what it takes to succeed in different roles.
  • Spending time in a “loan-in” position, temporarily working in another role to understand if it’s a good fit.
  • Engaging in a job swap, switching roles with another high performer to expand the breadth and depth of business knowledge.
  • Taking advantage of our Employee Resource Groups (ERGs) designed to enhance social and cultural awareness and provide professional growth. Over 13,000 Progressive people belong to an ERG and these members are significantly more likely to apply for a promotion than non-members.
  • Applying for our Multi-Cultural Leadership Development program, designed to develop future leaders and accelerate career growth. (More than 65% of graduates of this 18-month program have been promoted into new positions.)

Finally, we’re transparent about career opportunities. Almost all of our jobs are posted internally and anyone who’s qualified for a role can apply. With more than 5,000 internal transfers and promotions on average in recent years, I’m excited that so many others have the same opportunities that I did to chart a unique Progressive career.

How Our Employees are Career Entrepreneurs (4)

The proof is in our workplace engagement

So how do we know this approach is working for our people? They tell us in survey responses, in focus groups, and during chats in the hallways. In 2020, our annual Engagement & Culture survey results ranked in the 96th percentile of all companies using Gallup’s engagement index. Engagement at Progressive is more than double that of the U.S. working population. Plus, our 8% voluntary turnover rate, in this job market, is further proof that a strong culture that includes development and career opportunities produces better business results.

I believe in the long-term benefits of our talent pipeline strategy. We invest in what matters most—our people—and our returns consistently affirm that our culture and our people are creating a competitive advantage.

Lori Niederst is a 20+ year Progressive employee, with a path from CPA to CHRO. Believer that Progressive's people and culture are our greatest competitive advantages. Paddleboarder, skier, and mom of three teenagers in a household with four generations living under one roof.

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How Our Employees are Career Entrepreneurs (2024)

FAQs

What makes an entrepreneurial employee different from other employees? ›

Entrepreneurs run their businesses and take on financial responsibilities. Meanwhile, employees work for a company and get a set pay rate. Entrepreneurs handle expenses and business decisions, while employees focus on doing their best and helping the company succeed.

What is the turnover rate for Progressive Insurance? ›

Engagement at Progressive is more than double that of the U.S. working population. Plus, our 8% voluntary turnover rate, in this job market, is further proof that a strong culture that includes development and career opportunities produces better business results.

Is it better to be an entrepreneur or an employee? ›

2- Unlimited Income Potential: Unlike traditional employment where your income is typically fixed, starting your own company opens the door to unlimited earning potential. Your hard work and dedication directly contribute to the success of your business, allowing you to reap the financial rewards.

How many people are passionate about their career? ›

According to a June, 2023 report on career site, Zippia.com, while 49% of American workers report being 'very satisfied with their work,' only 20% are passionate about their jobs.

What is the entrepreneurial behavior of employees? ›

Employees' entrepreneurial behavior, innovativeness, proactiveness and risk-taking can contribute to business performance and success, making it important for the organization.

What is the main difference between the employee mindset and the entrepreneurial mindset? ›

As I mentioned before, employees thrive on safety and security, enjoying the benefits of a “stable” job. Entrepreneurs tend to be risk takers. They have a willingness to live with uncertainty and are aware failure is part of the journey.

Is 20% employee turnover high? ›

As a general rule, employee retention rates of 90 percent or higher are considered good, and a company should aim for a turnover rate of 10% or less to keep the company's labor force stable.

What company has the highest employee turnover rate? ›

A new Payscale report published on Thursday ranked Massachusetts Mutual Life Insurance Company as having the highest turnover rate out of all of the Fortune 500 companies. Average employee tenure was a little over nine months.

What is considered a high turnover rate for employees? ›

Typically, high turnover means 28% of your new employees quit within the first 90 days of their employment. (Again: this presents an enormous cost to companies because they have to constantly repeat a cycle of recruitment, hiring, and training new people.)

Are entrepreneurs happier than employees? ›

The Wall Street Journal article cites a professor from Baylor University who says, “Despite dismal failure rates, long hours, low income, high stress levels, and a host of other problems, entrepreneurs report consistently higher rates of happiness than wage earning employees.”

Why are entrepreneurs hard workers? ›

Hard work is synonymous with success in virtually any field, but for entrepreneurs, it's especially crucial. It isn't just a one-time push; it's a continuous, dedicated effort over time[3]. Every successful business story is backed by countless hours of unseen labor, challenges faced, and obstacles overcome.

What is the mindset of an employee? ›

An employee mindset believes that it's up to their boss or company to provide opportunities for growth and development. They're more likely to wait around for someone else to tell them what to do next. If you want to be successful in your career, it's important to develop a business mindset.

Who enjoys their jobs the most? ›

20 of the happiest jobs
  1. Early childhood education teacher. ...
  2. Sound engineering technician. ...
  3. Event planner. ...
  4. Plumber. ...
  5. General manager. ...
  6. Carpenter. ...
  7. Esthetician. ...
  8. Interior designer.
Apr 18, 2024

How many jobs does the average person have in a lifetime? ›

How many jobs will the average person have in their lifetime? It is estimated that most people will have 12 jobs during their lives. In the last year, 32% of those 25 to 44 have considered a career change. Since starting their first job after college, 29% of people have completely changed fields.

How many people truly enjoy their job? ›

Across America, 45 percent of workers say they are either satisfied or extremely satisfied with their jobs. Only 20 percent feel very passionate about their jobs. 33 percent believe they have reached a dead end in their career. 21 percent are eager to change careers.

How are entrepreneurs different from others? ›

Entrepreneurs create their own company from an original idea, meaning entrepreneurs are usually responsible for managing all aspects of a business from the start. An entrepreneur can decide to start a business at any point, and their company does not belong to any other individual before they take charge.

What could be one factor that may differentiate an entrepreneur from an employee? ›

By definition, an employee turns up for a day's work in return for compensation, to be rewarded for their time spent. An entrepreneur has no such expectation. Instead, they believe that if they produce something of value, they will in turn receive value. It's a fundamental but significant difference.

What is an entrepreneurial employee? ›

As previously mentioned entrepreneurial employees are defined as individuals who currently are involved in the development of new activities for their main employer.

What are the major differences between qualities and values of an entrepreneur and employee? ›

Entrepreneurs accept their weaknesses and concentrate on their strengths. Employees strive to do their best work. Entrepreneurs don't have to answer to anyone else, so they may be willing to take a chance on producing substandard work.

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