Lincare Reviews - Read 242 Genuine Customer Reviews | lincare.com (2024)

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“I met Martin Butler for the first time today. He was very forth coming with information and answering any questions that I had. Would like working with him in the future.Raymond Easterling”

“I had the best experience with Lincare here Lynn at the office here in Myrtle Beach took care of me. She followed through got me hooked up again with my machine and everything’s perfect. She followed through and till she got everything done for me in a timely manner. Thank you Lynn”

“Dear JESUS CHRIST,Thank YOU LORD FOR YOUR PRESENCE and Spirit of Care at Adult and Pediatric Specialist in Duluth, Georgia!!! The staff is 100% Awesome phone Reps. Crystal,Jae, Latricia and Miriam are knowledgeable and kind!!! Their Mgr. LT is the best! He helps his drivers by solving issues to get supplies to patients promptly.”

“I drove 40 miles yesterday to Lincare too pick up a new CPAP machine in St Croix Falls WI. Then rudely greeted, with very little help. I asked for advice on a different kind of full face mask, and a mask style was dropped on the table without comment. I drove the Lincare to get this treatment. I can be ignored without driving!”

“I called a week in advance knowing I was going to be out of food so I could get it at the earliest time possible they told me no problem will have it there at a certain time and date, well it's three day later than that date and I still don't have my food. Customer service was no help at all when I called, going to find a new supplier for sure”

“Lincare in Fredericksburg virginia is the best when it comes to patient care and needs. They work hard to make sure a customer has what they need and walk you thru everything if any questions. Highly recommend this office.”

“If I could give Lincare a ZERO - I would. I continue to recv daily phone calls regarding ordering supplies - sometimes multiple times a day. Lincare staff members have been advised multiple times to STOP ALL phone calls - now and going forward. When I need supplies - I WILL CALL!”

“Lincare in Hingham Mass , has terrible customer service, Representative was rude and unprofessional, shouldn’t be working there . Waiting for call back of manager. Apparently, they just hire anyone to answer the phone , not what you expected from a medical facility! LC”

“They send me stuff that i cant use and then send me an invoice. After 2 hrs on the phone several times they tell me that they will call me back within 24 hrs. They dont. After 2 monthe the they tell me its against their policy to take returns. The shipping bos was never opened. They are the biggest scammers out there. Stay away I havent had thier machine for 8 months. I don't need their supplies. I will have to pay for supplies that i cannot return or use to keep my credit from being dinged. They are a terrible taking advantage of everyone.”

“No one ever calls you back! I make call after call and all they say is someone will call you back. Never happens. Billing issues, never get a invoice, have no idea what is being billed to my insurance...Their portal is a joke! First, I was told that there is a system outage (which was not the truth)and then was told must be my ID #. Still not corrected after 3 weeks. Fix your OOPS errors!!! No wonder you have low ratings. Do you even look at these issues on here or correct them? Very disappointed in the lack of customer service.”

“I have had issues over a month with this company to get my inr set up all I get is I'll call you back tomorrow.”

“It's funny how the reviews are 1 star or 5 star what's up with that.They got me for $795 for oxygen rental that I never did use sat there for 6 months tried to give it back but they told me i had to have a doctors release which took a month.insurance was covering it gave the equipment back and they charged an additional $795 For what I had canceled it a month prior. You can buy the same oxygen generator for a little less than 600 on Amazon and you keep it. Never ever will I use lincare for anything.You can buy your own cpap online as well and take it to your doctor to have set up.DON'T USE LINCARE”

“lincare Stuart provided me with horrible customer service. They do nothing to help with a problem They refuse honor my doctors orders to change my cpap mask. They are horrible in florida. When i used them in new jersey they were great. Stay away from them in florida”

“These people are not to be trusted. First, my customer experience was terrible. They were rude and inconsiderate. Then they asked for copies of my medical records. They had my Dr. prescription, so why did they need my personal health records? They said it was required of them for Blue Cross. BCBS told me that was BS.When they finally did supply me with a CPAP they had the settings wrong for my mask, they overcharged me and would not present a detailed bill so I could supply it to my FSA administrator. Then they told me that BCBS required I rent the equipment. I checked with BCBS and they said BS again, I could have purchased outright and they would cover it.”

“Lincare waited almost an entire year to send me a bill. If they billed or reviewed accounts on any regular basis, I would have realized this was a bad deal. Instead they waited until the absolute last moment possible moment to bill me. There is no compassion here, no respect for sick or poor people. I spent a couple days on hold trying to get someone to pick up their equipment. Do they only employ 4 people? Their online “chat” & Portal don’t work. I have dealt with many terrible medical companies, but Lincare is the worst!!”

“Mark Leavelle was great and explained everything clear. He’s a great asset to Lincare”

“This was my 3rd time with issues of ordering and had to make a return..But, Customer Service from the Call Center Representative are really upsetting, No Repore, No Decorum, .. simply don't know how to connect with the customer... Instead of texting the whole sorted details and playback the call. DOLORES THIBODEAUX Date 4/31/24Call Time: approximately 4:30 pm central time.* I know the ins and outs of a call center I worked one for over a decade, so with the information I provided it should be resolved and call back from a supervisor.”

“My wife's nebulizer inhaler and connective tubing stopped working. I called for an appointment, and Patrick in the DelRay Beach Lincare Customer Service office opened the door and invited me in. He was extremely polite, and carefully demonstrated how to assemble the 4 piece section where the albuterol drops are inserted. He showed me where to insert the tubing that connects the inhaler to the Nebulizer Machine. There was no charge for this consultation, and Patrick couldn't have been nicer. I would highly recommend this Service Technician.”

“This is literally the worst medical services company ever. The staff is beyond unfriendly, not helpful and incompetent, their customer service is a joke and unreachable, they are incapable of placing, executing and delivering orders for CPAP correctly. This company should be prohibited for how bad they treat patients. Their intentional negligence and incompetence puts patients lives at risk. Tell your doctor you don’t want to workwith J&L / Lincare.”

“Jerry,was the sweetest kind man.he explained everything the way I could understand!I would recommend this man over an over to other people! Thank you for have such a pleasant employee!”