Hi SokiGuo-MSFT,
Thank you for your reply.
Please find enclosed some screenshots and I try to address your questions:
- Already clean passwords stored in “Windows Credential Manager”.
- If I turn off the two-factor authentication on Gmail side, this will jeopardise the access on my desktop computer, where Outlook 2016 continues to work fine.
- Already tried this path, but the issue remain unchanged.
A couple of additional clarifications.
The two-factor authentication is on since mid-2021, enabling the app -password, and this has always worked well for my desktop computer and for my laptop.
What is strange is that using Outlook 2016 with Win 10 Pro (10.0.19045 Build 19045) on a desktop computer to read/write mails of my Gmail accounts, this continues to work perfectly fine.
The problem appeared 3-4 days ago – most likely after a system update – only on my laptop where I use Outlook 2019 with Win 11 Pro (10.0.22621 Build 22621).
When I start Outlook 2019 on the laptop, the Google window asking for the Gmail password appear twice (I suppose for incoming and outcoming traffic). If I insert the app-password, it tells the password is wrong; if I then insert the password, it goes through two annoying authentication steps with the smartphone.
On the other hand, if I check the access to the Gmail mailbox through the “Mail (Microsoft Outlook)” of “Control Panel”, where I originally inserted the app-password, the test on the account works perfectly fine.
Sorry for the screenshots in Italian, but the sense should be straightforward.
Many thanks,
