Frequently Asked Questions
Our butchers love to help! If you would like to leave some extra packing instructions in your order notes, please do! For example: “Please pack mince and chicken breast in 500g bags”.
Do you want the whole rump cap separated from a whole rump for a roast? No problem! Let us know in the order instructions. As long as its something our butchers can do safely, we'll be happy to oblige and let you know if there are any issues.
It’s easier than ever to shop from your lounge room, in your pyjamas or at work!
We deliver to your door throughout Brisbane, The Gold Coast and The Sunshine Coast. Or, order ahead and collect in store!
Tuesdays:Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich)
Wednesdays:Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich),Northern NSW
Thursdays:Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich),some Sunshine Coast suburbs, Toowoomba
Fridays:Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich)
Saturdays:Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich)
Our store pickup days vary from store to store, however in general are Tuesdays, Wednesdays, Fridays and Saturdays.
Pickups are available from 8am at our Eagle Farm store, 10am at our Wynnum, Browns Plains and Albany Creek stores, 11am from our Oxenford and Ashmore stores, 12pm from our Southport and Morayfield stores and 1pm from our Mermaid Beach store.
Cut-Offs:
Tuesday, Wednesday - Order by 10am Monday
Friday, Saturday - Order by 10am Thursday
Once you select pick-up or delivery and enter the checkout, you will find the entry box on the right-hand side of our shipping details and choose your date pages (pages 1 and 2 of the checkout).
Our bulk beef items are advertised as they are, in bulk! This means they will hold some liquid in the bag, as genetically meat is roughly 75% water, 20% protein and 5% fat and other vitamins. These proteins mix with the liquids and extrude from meat over time (no, that's not blood in your bag).
If you are purchasing a bulk item and ask us to slice this into steaks for you, there is loss from this extrusion as well as the trim from any end cuts, large deposits of gristle or hard fats from the product.
Don't want any loss? Ask to keep the trim or for the product to be left whole so you can cut it at home.
