Hiring telesales executives
Your guide to finding and hiring the right person for your organization
Finding a qualified telesales executive begins with writing an engaging job description. If your post is straightforward and simple, you will attract strong candidates for the role. It is important to give them an idea of your company culture, as well as bulleted lists of the objectives, responsibilities and qualifications for the telesales executive role. The most compelling job descriptions are realistic, detailed and brief – keeping readers engaged and helping them envision what it would be like to work at your company.
What does a telesales executive do?
A telesales or telemarketing executive works in a call center and uses inbound and outbound calling to make sales for the company. The role of a telemarketing executive is to use their persuasion skills to sell, upsell and cross-sell the company’s products or services. From generating leads to processing and answering customer queries, a telesales executive handles all kinds of telephonic conversations representing a company. With the primary objective to meet sales targets, telesales executives rely on strong communication and negotiation skills to excel in their job.
You might want to hire a telesales executive to:
- Use their telesales executive skills to reach out to the target audience
- Ensure the sale of the company’s offerings through the telephone
- Act as a representative of the company and help customers with their queries
- Develop and foster strong relationships with existing and potential customers
- Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive
- Meet monthly sales targets through effective sales techniques
Introduction
At [Company X], we believe in satisfying the needs of our customers. We do so, by making all channels of communication open for our clients and helping them discover essential products/services from the comfort of their homes. That is why we are seeking a highly skilled telesales executive. By bridging the gap between the customers and the company, the work of a telesales executive involves having telephonic conversations with the customers, while hitting the sales targets of the company. Going the extra mile for the customer is a vital part of the role of the telesales executive. With an in-depth knowledge of the company’s offerings, the ideal telesales executive works towards building a strong relationship with customers, by making telephonic sales.
Objectives of this role
- Meet weekly/monthly sales targets by developing a marketing strategy as a telesales executive
- Gain a deep understanding of the company’s services and find gaps in the customer’s lives wherein the company’s services fit
- Foster strong relationships with existing and potential customers by honing the telesales executive skills such as listening, empathy and problem-solving
- Comply with the rules and regulations of the company by providing customer support as a telemarketing executive
Responsibilities
- Convert leads for the company through telephonic conversations
- Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
- Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role
- Update customers about new launches and record customer reactions to new products
- Be aware of the latest industry trends as a telesales executive
- Liaise with the concerned department regarding customer queries and complaints
Required skills and qualifications
- High school diploma
- Prior experience working as a telesales executive or in a similar role
- Fluency in English
- Adept knowledge of working with MS Office
- Great communication skills, both verbal and written
Preferred skills and qualifications
- Bachelor’s degree in communication, marketing, or a similar discipline
- Proven record of meeting sales targets
- Outstanding negotiation and time management skills
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