Contact Us | Consumers Energy (2024)

FAQs

Contact Us | Consumers Energy? ›

Contact Consumers Energy at 800-477-5050 to report errors in your eBill or electronic payment transaction(s), or to ask questions about your online account. In the event of a dispute regarding your Consumers Energy online account, you agree to resolve that dispute according to these Terms.

Contact Consumers Energy at 800-477-5050 to report errors in your eBill or electronic payment transaction(s), or to ask questions about your online account. In the event of a dispute regarding your Consumers Energy online account, you agree to resolve that dispute according to these Terms.

Call General Customer Service for Residential Customers: 800.477.4747.

Electronic Notices. i) Bill notices and other important notices about your account will be sent to you electronically from unmonitored mailboxes with the following addresses: customer@consumersenergy.com, eServices@cmsenergy.com or noreply@alerts.consumersenergy.com.

At Consumers Energy, we provide electricity and natural gas to help you do those things each day. The energy we produce helps bring wonderful benefits to millions of residents in Michigan. We've been producing energy since 1886, when our founder, W.A. Foote, helped brighten downtown Jackson with city streetlights.

Disputes can often be resolved as a result of the mediation process, but if the parties do not reach a resolution through mediation, the consumer may choose to hire an attorney, and/or file a private legal action to have a court resolve the dispute.

You may need to mail or separately upload copies of documents, such as a government-issued ID and recent utility bill, when disputing by mail. By phone: You can also call the credit bureau to dispute information.

If you suspect you are the target of an energy scam, contact us immediately at (800) 477-4747 or sign in to your account to confirm any online activity. Do not hand out any money or provide credit card information. Anyone suspecting foul play should contact local police immediately.

So, if your electricity bill is twice as high as usual, it's not simply because you used twice as much electricity. It's more likely that your utility is charging you more per kilowatt hour for that extra energy beyond your typical base rate.

What company owns Consumers Energy? ›

CMS Energy

Consumers Energy / Parent organization

First things first, where they operate. DTE throws shade (and electrons) in Southeast Michigan, including Detroit and its suburbs. Consumers, on the other hand, powers up the western and northern parts of the state, like Lansing and the Upper Peninsula.

Start with a polite greeting: Address the customer by name if possible. Acknowledge the issue or query: Show that you understand their concern or question about your product/service. Provide a clear response: Answer their question or explain the solution to their problem. Be concise and to the point.

There is a 2% late payment fee on energy charges that were not paid. Residential customers will be charged when you have unpaid payments due that are six or more days late. Commercial or industrial customers will be charged when you have unpaid payments due that are four or more days late.

Consumers Energy ranked No. 1 in the utility sector and was 19th overall in the annual Forbes ranking.

New Service

Additional Service Request Options You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices.

If you identify an error on your credit report, you should start by disputing that information with the credit reporting company (Experian, Equifax, and/or Transunion). You should explain in writing what you think is wrong, why, and include copies of documents that support your dispute.

For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app.

Most utility bills do not show on a credit report because utilities companies typically do not report to the main credit bureaus, which include TransUnion, Experian, and Equifax. If you are delinquent, your late payments to a utilities company may appear on a credit report.