How to Contact O'Reilly Auto Parts Customer Service and Return Policy (2024)

FAQs

How to Contact O'Reilly Auto Parts Customer Service and Return Policy? ›

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Timeframe: O'Reilly Auto Parts offers a generous return policy, allowing customers to return most products within 90 days of the original purchase date. However, some items may have different return timeframes, so it's advisable to check the specific guidelines for the product you wish to return.

Other than that your refund will be in the form of a check sent from the district office in Springfield, Missouri & that will take at least a week to get to you. Does O'Reilly Auto Parts install the car battery for you if you buy the car battery from them? O'Reilly Auto Parts will install most batteries.

Core MUST be accompanied by the core return packing slip (RGA paperwork). Do not write on the shipping container. Remove all original shipping labels and bills of lading from outside of shipping container. Cores are only eligible for return on purchases made during the previous 24 months.

You will also be able to print invoices from past orders by selecting the Tab labeled "My Orders" and then selecting an order number. Call Internet Order Support at 888-327-7153 for any assistance.

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

If You Have Proof of Purchase/Receipt

We allow 45 days for you to return a product as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Items returned for warranty may be exchanged or refunded in most cases.

debit card refunds. If you return a purchase made with a debit card, the amount of the purchase can be credited to your linked checking account as a debit card refund or you can sometimes receive cash back if you return an item in-store.

How quickly will I get my refund? (updated December 22, 2023) We issue most refunds in less than 21 calendar days. However, if you mailed your return and expect a refund, it could take four weeks or more to process your return.

When requesting money back, the merchant will generally credit the refund to your original form of payment, so if you paid by card, you won't receive physical cash back. Your credit card issuer will then post a statement credit to your account, effectively reducing your statement balance by the refunded amount.

Can you return parts to AutoZone after 90 days? ›

To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.

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Hassle Free 60-Day Returns

Making this process quick and simple is an important part of our commitment to you—helping you get what you need and get back on the road, fast. For more details, visit Return and Cancellation Policy.

For General Information, please call 1-888-876-6759 (ORLY). For Customer Service issues, please call O'Reilly Customer Satisfaction at 1-800-755-6759. If you know the name or extension of the Corporate O'Reilly Team Member you are trying to reach, call 1-417-862-2674.

In many cases, stores can reprint receipts for customers who have lost or misplaced them. However, that depends on the store's policy and receipt system. So it would be best to call your local store to see if reprinting receipts is possible.

Springfield, MO

O'Reilly Auto Parts / Headquarters

Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don't assume a store will allow you to return an item if you change your mind.

Sign up for free and just shop with O'Reilly as normal. Our average member earns over $450 Cash Back a year. What is cash back? It's a shopping rebate or reward.

If you bought the item from a shop

The shop's returns policy might be written on your receipt, or you could check their website or call your local branch to ask. Shops often reduce the amount of time you have to return items bought in a sale, although you'll still always be protected if something is faulty.

Simply bring your purchase and the credit card you used back to the store. If you don't have your card or you used another payment method, make sure to bring the receipt, and the store will reimburse your account. What if I can't find my receipt? Contact AutoZone Customer Support at 1-800-288-6966 .